Frequently Asked Questions (FAQs)

If you would like to suggest a question to be answered on this page, please contact us.

A wide range of health and social care organisations in Bristol, North Somerset and South Gloucestershire are part of Connecting Care. Find out which organisations are involved.

We can improve the quality of care for everyone in Bristol, North Somerset and South Gloucestershire thanks to shared records access. Find out more about what Connecting Care means for you.

You may have heard of other, similar projects in other areas. However, the Connecting Care programme and the digital record system that supports it, is unique to Bristol, North Somerset and South Gloucestershire.

Each organisation will keep its own record about you. For example, everyone who is registered at a GP practice will have a record kept at that practice.  If you attend Southmead Hospital, they will create their own record about you, and the same for social care services.

Many of these records are now held digitally, which means that we can now start to bring all the information together in one place for a fuller picture.

Only patients who are registered with a GP practice in Bristol, North Somerset or South Gloucestershire will have their GP information included in Connecting Care.

For health and social care organisations to be able to keep records about you, by law they must comply with the data protection laws.  All staff members within these organisations receive training on their responsibilities under the law.

Your record is kept on a secure database and is never shared with anyone who is not an authorised member of staff.  Every time anyone accesses your record, a log is kept of who they are and what they did. These logs are audited by the appropriate senior member of staff within the organisation that employs them and any unexplained activity is investigated further and appropriate action taken.

Use of your information is governed by existing rules and regulations to protect patient confidentiality.  The NHS and local authorities take data management and security of personal information very seriously.

Information in Connecting Care, like all sensitive, personal data, will never be made public, used for advertising, or sold.  Professionals accessing your information are subject to the existing codes of conduct for NHS and local authority staff, this means they must respect your privacy and keep all information about you safe.

Information in Connecting Care, like all confidential patient data, will never be made public, used for advertising, or sold. Professionals accessing your information are subject to the existing codes of conduct for NHS and local authority staff, which means they must respect patient privacy and keep all information about you safe.

Yes. You have the right in law to ask for a copy of any information organisations hold about you. This includes copies of paper, digital and hybrid patient health records. 

If you wish to access information held about you on your health and care records, please contact the organisation(s) providing your care.  The information displayed in Connecting Care is only a partial record of what is held about you by the Connecting Care partner organisations.  If you would like to request a copy of the of your information held in Connecting Care, you should send your request in writing to: Freepost, CONNECTING CARE SWCSU or email bnssg.pals@nhs.net

The information displayed in Connecting Care is only a partial record of what is held about you by the Connecting Care partner organisations.  Information displayed includes:

  • Medication you’ve been prescribed and changes to your prescriptions
  • Contact details for you and those involved in your care
  • Medical conditions or allergies you may have
  • Radiology and pathology reports (reports on X-rays and blood test results)
  • Key documents such as care plans and letters about treatment and referrals
  • Details of the operations and medical procedures you’ve received
  • Your hospital, GP and social care appointments
  • Type and frequency of social care
  • Safeguarding alerts

How do I opt out of/opt back into Connecting Care?

You are able to opt out from Connecting Care and prevent your data being viewed on the Connecting Care digital record, though please be aware that we do not recommend this. Read more on what happens if you choose to opt out

To opt out call our Patient Advice and Liaison Service (PALS) on 0800 073 0907 or 0117 947 4477, or download the Connecting Care Opt Out Form and email it to bnssg.pals@nhs.net

You can also send the form by post to: Freepost, CONNECTING CARE SWCSU

When you “opt out” from your information being accessed by appropriate staff via Connecting Care, your information will continue to be stored, in the system but will be removed from view, this is because all of the partner organisations have a duty in law to make information available to specific, identified staff to investigate safeguarding concerns.  Your information will not be available to anyone else except for these staff and only if you are relevant to their investigation.

If you have previously opted out from Connecting Care but change your mind, you can opt back in.  You can do this by contacting the Patient Advice and Liaison Service (PALS) on 0800 073 0907 or 0117 947 4477 or download the Connecting Care Opt-in Form and email it to bnssg.pals@nhs.net 

 

 

 

BACK TO TOP