How does it work?

The integrated digital care record used by health and social care professionals in Bristol, North Somerset and South Gloucestershire is called Connecting Care. 

The record contains some of the information held at GP practices, hospital departments, community services, mental health trusts, out of hours services and local authorities across Bristol, North Somerset and South Gloucestershire.  This information combines into a single, shared digital record all about you. 

Information can only be viewed in Connecting Care for as long as it is held by the organisation it originates from.  All health and social care organisations that share information in Connecting Care have to comply with the relevant laws about information retention.

The digital record reduces the time spent by professionals checking details from different health and social care organisations.  It can also reduce delays to your treatment caused by a lack of information.

Connecting Care is only accessible via the NHS broadband network.   Individual user access is dependent on a professional's work role – their role defines which information they see.   A user has to be authorised to have a Connecting Care account and each user is issued with a unique username and password. 

Only those directly involved with your care and authorised to use the system can see your information.

Health and social care professionals have been using the Connecting Care integrated digital care record since 2013.  Over the next few years, the system will be developed to include many more features.


Page last updated 29 November 2017