What if I don’t want my information shared?

The Information Commissioner’s Office recognises the unprecedented challenges we are all facing during the Coronavirus (COVID-19) pandemic.  Due to these challenges, the processing of  any requests for Opt Out may be delayed during this time.  This will support our team’s resources, and other colleagues working across health and social care services, prioritise critical tasks.

We will update this information when we are able to advise further.

We do not recommend opting out of Connecting Care.

Remember that the same Connecting Care information used by doctors, nurses and other care professionals has previously been shared by letter, fax or telephone.  By switching to modern, secure technology everyone benefits from quicker access to information by authorised, qualified and regulated professionals.

You have certain legal rights, including a right to have your information processed fairly and lawfully and a right to access any personal information we hold about you. You have the right to privacy and to expect Connecting Care partner organisations to keep your information private and secure. If you do not want information that identifies you to be accessed using Connecting Care and you decide to opt out, your information will continue to be shared, to deliver care to you, in the traditional ways.

When you “opt out” from your information being accessed by appropriate staff via Connecting Care, your information will continue to be stored in the system but will be removed from view.  This is because all partner organisations have a duty in law to make information available to specific, identified staff to investigate safeguarding concerns. Your information will not be available to anyone else except for these staff and only if you are relevant to their investigation.

How do I opt-out of/opt back into Connecting Care?

If you do not want your Connecting Care Record to be accessible, please complete a Confidential Opt-out Form and send it to: Freepost, CONNECTING CARE SWCSU.

Due to the pandemic and requirement to work from home to maintain staff safety, there may be a delay in processing opt-out requests received by post. Alternatively, to opt-out or back into Connecting Care, please email us at bnssg.customerservice@nhs.net and we can advise you how to proceed via email.

Page last updated 22 June 2021